Terms and Conditions

Terms and Conditions:

This website is owned and operated by Iska Ford Trading as The Rocking Horse Emporium, 1 The Orchard, Wilberfoss, York. YO41 5LP.

If you need to contact us, please e-mail us at sales@rockinghorseemporium.co.uk or call customer services on 01759 388552.

Making a contract with us:

When you place an order with us, you are making an offer to buy goods.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will give you the option to purchase an alternative or we will offer a full refund.

If the goods are not available, we may offer substitute goods. If you decide not to accept the substitute goods, we will refund in full.

How to place order:

You can place an order via our secure payment system on the website by clicking on ‘add to cart’ for the items that you wish to purchase. In the next step you will see a summary of the order you have made with a confirmation of the cost inclusive of UK mainland postage. If all details are correct proceed to our secure paypal payment system and you can pay with credit/debit card or a paypal account (you do NOT need a PayPal account to pay us with PayPal).

If your item is bespoke or you need more information, please either email us at sales@rockinghorseemporium.co.uk or call customer services on 01759 388552, where we can discuss your order in more detail, we also accept payment by most major credit/debit cards via PayPal.

Delivery

All our prices include FREE UK MAINLAND DELIVERY (excluding Highlands and Islands and NI).

For items overseas postage will be as follows:

Highlands, Islands and NI £8

EC £10

Outide of the EC £20

We aim to despatch all orders within 4 working days (usually 2-3 working days) however please allow extra time at busy periods such the run up to Christmas.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and returns

Returns are accepted within 14 days. We have a strict quality control policy and all goods should be supplied as described. However, should any items be faulty or broken please contact us.

This policy does not apply to made to measure goods where you have specified your own measurements – these are exempt from the right to cancel.

Protecting your Personal Details.

Upon making an inquiry to ‘The Rocking Horse Emporium’ or upon becoming a customer of ‘The Rocking Horse Emporium’ you will be required to provide us with your contact details. These details will be used to:

Send you details of our products and services, and account information.

Contact you in the event that issues arise with your account.

Identify you as a customer, and provide us with ownership details.

To help in fraud prevention.

Protecting your privacy:

Your privacy is considered by us at all times. We use SSL technology to encrypt purchase links on our site, and all payments and data transfer of sensitive material is conducted over a secure encrypted connection to ensure it cannot be intercepted by any third party.

‘The Rocking Horse Emporium’ will not provide any of your personal information to other third party websites, or organisations without your express permission.

While we may provide links to other web sites, or online businesses we kindly remind you that we may not be in direct control of these sites, and would urge you to review their own privacy policies before making purchases from such web sites. The content of these external web sites not directly reflect those of ‘The Rocking Horse Emporium’

Data stored on our server

Data we hold on our server is only accessible by ‘The Rocking Horse Emporium’ alone. No one else is able to access this data but ourselves.

Use of cookies

We do use cookies to control your sessions on our site, however no sensitive data is stored in these cookies, and are in no way tracking cookies used by other unreputable web sites.

Updating your account information

You can update your account information with us at any time by logging in to your account.

Questions

If you have any questions regarding our privacy policy, please do not hesitate to contact us at sales@rockinghorseemporium.co.uk